SENIOR IT SUPPORT (MIAMI)

If you are passionate about the world of renewable energies, you are motivated to contribute to a more sustainable planet, and you want to be part of a diverse team and a vibrant culture, don't miss this opportunity to take a new step in your professional life!

What do we do?

Atlas Renewable Energy was founded by an experienced team of pioneers in developing renewable energies, with a recognized track record in the US, Latam, and Europe. Since its founding in 2017, Atlas Renewable Energy has established itself in the Americas as one of the region's fastest-growing large-scale clean energy generators.

Our approach is focused on creating tailored solutions to provide clean energy to large consumers, guaranteeing the highest level of excellence during the development, construction, and management of projects and serving as agents of change in the communities where we operate, promoting a lifestyle sustainability, diversity, and inclusion and supporting their development. Our leadership in the industry is shown through the implementation of rigorous quality controls in the execution of our projects and total transparency, as well as by our innovative character.

What are we looking for?

We are looking for a SENIOR IT SUPPORT in our office in Miami who will provide critical technical assistance and maintenance across various IT services and functions. The role involves user support, capacity monitoring, schematic maintenance, system control, supplier management, and knowledge administration. Responsible for delivering responsive, user-centric support while safeguarding data security and compliance.

What Challenges will you face?

User Support (level 1)

• Provide first-level in-person technical support and assistance to end-users or clients via phone, email, or person.
• Diagnose and troubleshoot hardware, software, and network issues, resolving them when possible.
• Respond to and log user inquiries, incidents, and service requests promptly and efficiently. Offer step-by-step guidance and instructions to users for problem resolution.
• Install, configure, and maintain desktops, laptops, and peripherals, including software and applications.
• Assist with password resets and account management for various systems and applications.
• Ensure proper functioning of office systems, HW (meeting rooms), and user equipment, and propose related improvements.
• Escalate complex technical issues or unresolved problems to Level 2 or senior support staff as needed.
• Monitor and maintain IT infrastructure to identify and report potential issues.
• Ensure data security and compliance with IT policies and procedures.
• Offer excellent customer service, demonstrating patience and clear communication with end-users. Maintain a positive and professional attitude while providing IT support.
• Ensure proper documentation of support interactions and resolutions for future reference. Collaborate with IT teams to improve knowledge-sharing and troubleshooting processes.

User account management

• Execute user creations, modifications, and deletions for corporate IT applications.
• Network architecture performance/security monitoring.
• Monitor and manage updates of the IT communications infrastructure, ensuring information security policies in offices.

Control renewals, upgrades, and new solutions of the technological platform:

• Manages application and system renewal deadlines, in addition to managing approved technology platform upgrades, and in those where the user is involved, they must ensure their execution. Technical coordination of projects for implementing new solutions/tools in Atlas.

Manage and administer suppliers, orders, invoices, and payments for IT services.

• Search and selection of local partners, implementing SW and HW solutions as appropriate.
• Manage defined services/SLA agreements, receipts, and accounting of invoices and payments within the IT area, whether referred to services, software, projects, or others.

Knowledge Administration

• Provide basic training to end-users on IT-related topics and applications.
• Assist in maintaining an inventory of hardware and software assets.
• Propose improvements in areas of responsibility.
• Contribute to creating and improving IT support documentation and knowledge base.
• Work on special IT projects and assignments as assigned by superiors.

What specific knowledge do you need?

• IT Technical career of 2 years / IT Technician / Network Engineer
• Help Desk / Networks and Communications / Business Applications
• Office platform and office suite administrator.
• Administration and Monitoring of ZOOM Platform and MS Teams.
• Configuration and Administration of CISCO, HP, and Ubiquiti communications equipment.
• Firewall Watchguard, Sonicwall.
• Platform management (Knowledge in Power Automate, power apps, and Power BI)
• Management and administration of the monitoring platform (Centreon, Nagios).
• Tool management (advanced IP scanner/Microsoft Visio).

What does Atlas offer you?

• Belong to a multicultural, inclusive, and diverse environment. We are in the USA, Mexico, Brazil, Chile, Uruguay, Colombia, and Spain.
• It is part of a company that promotes flexibility: work by objectives, Hybrid/flexible work style (home-office or in the office) in coordination with your supervisors.
• Twenty work days of vacation (which you can take in advance, without completing the year), additional days of rest for the end of the year holidays.
• Other economic benefits, such as a performance bonus and food vouchers.
• We promote sports with our "In Motion" benefit,
• We promote Health and Life with our health and life insurance with high-level coverage.

If you have these requirements, do you want to be part of a multinational company in the growing and innovative energy sector? Please apply for the post.