Help Desk Technician

Aetrex, Inc.
Teaneck, New Jersey
Nov 02, 2023
Nov 22, 2023
Position Type
Full Time
Organization Type
Aetrex Worldwide, one of the Top 100 privately held companies in New Jersey, is looking for a Help Desk Technician to join our IT team.


  • Provide technical support across the Windows, Mac, and Linux platforms.
  • As first contact for IT, report any computing abnormalities, unusual trends, and potential cyber events to the appropriate IT team
  • Troubleshoot and resolve software, hardware, networking, and printing problem
  • Configure new and existing Desktop, Laptops, Printers, and network equipment, Smartphones, and mobile devices
  • Resolve support tickets within required timeframes
  • Reset passwords and troubleshoot account issues
  • Provide user training as needed
  • Document procedures and maintain knowledge base
  • Provide backup video conferencing support
  • Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven.
  • Ability to work after hours or weekends when necessary


Education and Experience:

  • Bachelor of Science degree in a computer or related field is desired.
  • Minimum of 1 years of Help Desk or relevant technical experience.
  • Experience with Microsoft Windows 10, Office 365, Microsoft Teams, VPN, IP Phones, Zoom etc.
  • Experience in Working in Domain Environment.
  • Hardware and software troubleshooting skills.
  • Diagnostic skills in hardware, software, network, printing, and operating systems.
  • Excellent communication, writing, and customer service skills.
  • Adapt and identify new and emerging technologies to improve business processes.

Physical Requirements:
  • Job occasionally requires lifting computer equipment such as desktops, laptops, monitors, printers, etc. that may weigh up to 50lbs.
  • The job also occasionally requires running cables under and around equipment and furniture.
  • Job Requires to support all Warehouse Devices and Wifi equipment.

  • Competitive compensation and outstanding benefits package
  • Comprehensive benefits package including health insurance, dental/vision coverage, 20 PTO (Paid Time Off) days, 25 PTO days if you work 5 days in the office, 401(k) with a company match, Flexible Spending Account, HRA and Short-term/Long-term disability insurance, Early Fridays year round, Volunteer Days, Onsite Gym, weekly Yoga class, monthly team building events, free EV charging stations, and more!
  • Option to work one (1) day remote or receive 5 extra PTO days.
  • An opportunity to work with a team of fun-loving Top Professionals like yourself
  • A career path and a growth opportunity with a global leader in comfort and wellness footwear and foot scanning technology.

Company is an Equal Opportunity Employer.