Help Desk Technician

Aetrex Worldwide, one of the Top 100 privately held companies in New Jersey, is looking for a Help Desk Technician to join our IT team.

Responsibilities:

• Provide technical support across the Windows, Mac, and Linux platforms.
• As first contact for IT, report any computing abnormalities, unusual trends, and potential cyber events to the appropriate IT team
• Troubleshoot and resolve software, hardware, networking, and printing problem
• Configure new and existing Desktop, Laptops, Printers, and network equipment, Smartphones, and mobile devices
• Resolve support tickets within required timeframes
• Reset passwords and troubleshoot account issues
• Provide user training as needed
• Document procedures and maintain knowledge base
• Provide backup video conferencing support
• Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven.
• Ability to work after hours or weekends when necessary

Qualifications:

Education and Experience:

• Bachelor of Science degree in a computer or related field is desired.
• Minimum of 1 years of Help Desk or relevant technical experience.
• Experience with Microsoft Windows 10, Office 365, Microsoft Teams, VPN, IP Phones, Zoom etc.
• Experience in Working in Domain Environment.
• Hardware and software troubleshooting skills.
• Diagnostic skills in hardware, software, network, printing, and operating systems.
• Excellent communication, writing, and customer service skills.
• Adapt and identify new and emerging technologies to improve business processes.

Physical Requirements:

• Job occasionally requires lifting computer equipment such as desktops, laptops, monitors, printers, etc. that may weigh up to 50lbs.
• The job also occasionally requires running cables under and around equipment and furniture.
• Job Requires to support all Warehouse Devices and Wifi equipment.

Benefits:

• Competitive compensation and outstanding benefits package
• Comprehensive benefits package including health insurance, dental/vision coverage, 20 PTO (Paid Time Off) days, 25 PTO days if you work 5 days in the office, 401(k) with a company match, Flexible Spending Account, HRA and Short-term/Long-term disability insurance, Early Fridays year round, Volunteer Days, Onsite Gym, weekly Yoga class, monthly team building events, free EV charging stations, and more!
• Option to work one (1) day remote or receive 5 extra PTO days.
• An opportunity to work with a team of fun-loving Top Professionals like yourself
• A career path and a growth opportunity with a global leader in comfort and wellness footwear and foot scanning technology.

Company is an Equal Opportunity Employer.