Information Technology Field Technician

Strata Clean Energy
Durham, North Carolina
Nov 17, 2023
Nov 22, 2023
Position Type
Alternative Fuels
Full Time
Organization Type
Corporate, Other Corporate
About Strata:

Strata Clean Energy is a leading developer, EPC, and service provider for utility-scale solar and storage systems in the United States. We control and self-perform all processes from our nationwide solar and storage developments, to construction, O&M, and Asset Management.

Our employees are empowered to drive our business in a collaborative, creative, and passion-driven environment that fosters long-term professional growth. There is a lot to learn at Strata, but we're here to help you give your best and have a good time doing it.

At Strata, you're part of something big. We're leading the industry in sustainable energy careers. We are driving innovation to make a difference for our customers, our employees, and our planet. Join us in powering the future.

Position Summary:

The Field Technician provides IT support to remote projects and operating solar sites as well as assisting with IT support in the corporate offices when needed. This position supports hardware, software, and network connections and is responsible for ensuring that Strata Solar Services staff can physically and remotely access the sites.

Essential Duties and Responsibilities:
  • Assists network and systems administrators with supporting firewalls, routers, switches and servers at remote locations
  • Travel to solar farm to help third-party, customer or Strata Solar Services staff to troubleshoot, implement or assist with solar farm hardware and software.
  • Performs network and systems audit and inventory of all solar farm equipment
  • Assist with troubleshooting SCADA hardware and software on solar farms
  • Works with manufacture or vendor to deploy systems and troubleshoot issues
  • Assist with identifying security vulnerabilities on solar farms, mitigating them if necessary
  • Supports and maintains solar farm data transfer connections using protocols such as FTP, SFTP, OPC UA and others
  • Supports all field Verizon wireless modems with configuration and troubleshooting
  • Maintain secure patch levels on remote systems
  • Creates appropriate change request before installation and configuration of site equipment
  • Supports and assist mobile jobsite IT Ex. Verizon modem, APs, cable run, etc.
  • Works with Strata Solar Services Network Operation Center to ensure remote operation of solar Escalates as needed.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Proactively reading service manuals to better understand equipment or software to assist with troubleshooting
  • Protects organization's value by keeping information confidential
  • Participate in information technology projects as required
  • Assists in researching, proposing and implementing new technologies and providing training, as needed
  • Other duties as required

Education and/or Work Experience Requirements:
  • Associates degree (or equivalent) in computer science or related field and 2+ years' experience in desktop support; or any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability required to perform the job.
  • Proven experience in a computer support Ex. Help Desk
  • Hands on experience with servers, networking, routing and
  • Experience with firewalls, switches, IoT equipment, network troubleshooting, Windows troubleshooting, ticketing systems and problem resolution.
  • Experience with SCADA systems and equipment a
  • Great at organizing, prioritizing and
  • CompTIA or Cisco Certifications are a plus.

No third party solicitations or resumes will be accepted for this or any other Strata Solar position.

Strata Solar is an equal opportunity and affirmative action employer. Strata Solar is an equal employment and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, veteran status, genetic information or any other status or characteristic protected under applicable law.