Sr. Technical Program Manager

Aetrex is the global leader in foot scanning technology. Our very latest series of Albert scanners and mobile foot scanning apps represent a major advancement in technology for consumers and retailers alike. Our scanners incorporate a revolutionary 3D reconstruction of the foot with millimeter-level accuracy and use machine learning to find best fitting orthotics and shoes. Our mobile apps operate at the forefront of mobile app technology combining accuracy and ease of use.

The Aetrex technology development team consists of a diverse group of programmers that work together to create exciting User Interface and Experience for our customers. For over 15 years we have developed software for scanners and mobile devices that have helped millions of people experience relief from unnecessary foot pain. Albert OS is a groundbreaking operating system that runs the Albert scanners and can be easily operated using simple voice or touch commands. Albert captures unmatched data and information about feet, enabling consumers to make more educated buying decisions when it comes to footwear and orthotic purchases.

We are currently looking for a talented Sr. Technical Program Manager with extensive experience in software development, deployment, testing and support to join our fast-growing technology team to be part of an aggressive product development program on our newest products.

Position Summary: As a Sr. Technical Program Manager at Aetrex, you will manage a team of technical support engineers and coordinate the implementation of our innovative products, from the foot scanner to other SaaS offerings. You will serve as a liaison between our software development team and our customers, ensuring a seamless and successful Onboarding process. We are looking for an experienced, highly motivated individual with a positive attitude and a strong background in software development and program management.

Key Responsibilities:

Customer Onboarding: Lead the tech support team and coordinate the implementation and training for each customer.

Technical Guidance: Provide technical expertise and guidance on the use of our SaaS products, offering solutions to any technical challenges that may arise.

Project Management: Manage the end-to-end implementation process, ensuring that projects are delivered on time and within scope. Use agile methodologies, including JIRA and Scrum, to drive projects forward.

Customer Relationship Management: Develop and maintain strong relationships with customers, acting as their main point of contact. Ensure open and effective communication throughout the implementation process.

Issue Resolution: Identify and address any technical or operational issues that may arise during the implementation phase, coordinating with the development team to find solutions.

Product Feedback: Gather feedback from customers and relay it to the development team to drive product improvement and enhancements.

Training and Documentation: Develop and deliver training materials to help customers understand and make the most of our products. Create documentation as needed.

Quality Assurance: Perform quality checks and ensure that all deliverables meet our high standards of quality and performance.

Qualifications:

• Bachelor's degree in a relevant field (Computer Science, Engineering, etc.).
• A minimum of five years of software development and program management experience.
• Strong technical background with proficiency in technologies like Angular, NodeJS, Python, and AWS.
• Excellent project management skills, with experience in agile methodologies and tools (e.g., JIRA, Scrum).
• Experience with Windows PowerShell scripting and remote management software like TeamViewer or ManageEngine is a strong plus.
• Exceptional problem-solving and analytical skills.
• Outstanding interpersonal and communication skills, with a positive and cheerful attitude.
• Ability to work both independently and as part of a team.
• Proven ability to manage multiple projects and tasks simultaneously.

If you meet the qualifications and are excited about the opportunity to work with a forward-thinking company that's making a positive impact, please submit your application, including your resume and a cover letter explaining why you're the ideal candidate for the Technical Customer Success Manager role at Aetrex. Join us in revolutionizing the healthcare industry with our innovative products!

Benefits:

• Very competitive compensation and outstanding benefits package
• Comprehensive benefits package including health insurance, dental/vision coverage, 20 PTO (Paid Time Off) days, 401(k) with a company match, Summer Hours, Flexible Spending Account, HRA and Short-term/Long-term disability insurance, Early Fridays year round, Volunteer Days, Onsite Gym, weekly Yoga class, monthly team building events, free EV charging stations, and more!
• Option to work one (1) day remote or receive 5 extra PTO days.
• Opportunities for professional development and growth.
• Collaborative and inclusive work environment.
• Exciting and innovative projects in the healthcare industry.

Company is an Equal Opportunity Employer.