Field Services Engineer

Delta Electronics Americas
Fremont, California
Nov 21, 2023
Nov 22, 2023
Position Type
Full Time
Organization Type
Corporate, Other Corporate
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Job description

The Field Support Specialist job function is responsible for supporting DEUS Solutions Engineering with Eltek BU products related to onsite customer product training, onsite technical assistance, assist with installation of Eltek products at customer locations, commissioning of Eltek products at customer locations, and resolve customer's questions specific to products and services.

Job Focus Description:

The Field Services Engineer focus specializes in providing on-site installation customer support and performing diagnoses, troubleshooting, service, and repair of complex equipment and systems. Performs feasibility and approves operational quality of system equipment. Provides customers assistance with the operation and maintenance of the system.

Minimum Education, Skills, and Experience:

Associates degree (or equivalent) in Electronics or related discipline is required.

Bachelor's degree in Electronics, Engineering or related discipline is desired.

Two to Four years of experience of Field Support of DC Power Systems

One to Three years of experience in installing DC Power Systems

Proficiency with computer software including MS Office (Word, Excel, Outlook, and PowerPoint)

Knowledge and troubleshooting experience to safely work on battery backup power

Professional verbal and written communication skills

Reliable, organized, cooperative, flexible, and effective time management

Travel required 75% of the time

Physical Requirements

Performing tasks on a computer, standing, bending, reaching, walking, hand dexterity, ability to differentiate colors, seeing, and ability to lift up to 50 pounds.

Detailed Description:

This position will be considered as the "go-to" person for field work. Performs on-site services, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software on Eltek products. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact for service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.