Project Manager

Air Products
Houston, Texas
Dec 06, 2023
Dec 12, 2023
Alternative Fuels
Full Time
Organization Type
Project Manager Job DescriptionAt Air Products, our purpose is to bring people together to reimagine whats possible, collaborate and innovate solutions to the worlds most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse, and most profitable industrial gas company in the world.

Rotoflow, An Air Products Business, is a full-service turbomachinery OEM - providing a wide-range of new equipment solutions and aftermarket services to our customers globally in market segments such as industrial gases, petrochemicals, and hydrocarbons.

Worldwide aftermarket services are provided from regional service centers for OEM and non-OEM equipment. Visit (link removed) for more information.

Reimagine Whats Possible

We are seeking a Project Manager to lead cross-functional teams focused on satisfying customer needs and manage orders for spare parts, repairs, field services, upgrades and rerates of centrifugal turbomachinery. Work will be performed in our service center in Houston, Texas and at other service centers throughout the world.
The successful candidate will enjoy:
Helping to grow a service and machinery business from its initiation
Seeing the results of candidates direct efforts through successful management of customer orders
Being empowered to satisfy customers and have influence on changes to work processes to meet customer expectations on speed and customer service
Collaborating with a cross-functional team across sales, engineering, purchasing, and manufacturing on a wide variety of projects with varying technical complexity and scope
Significant direct interaction with customers, in coordination with account managers, to ensure Rotoflow is exceeding customer expectations with solutions
Ability to grow and develop ones career and take on increasing responsibility.Responsibilities will include:
Work collaboratively with Proposal Managers to receive assigned orders; develop and implement appropriate execution plans that address execution, budget, and schedule; and put in place a successful team
Lead and implement 50-100 orders of varying complexity concurrently in different phases, from order intake, execution, shipment, invoicing, and accounts receivable
Handle successful resolution of warranty claims, including leading team from warranty claim inception, evidence gathering, root cause analysis, and option sorting to ensure customers are fully satisfied and business aims are achieved
Ensure regular communication is provided to internal and external partners and customers on status of orders, and develop relationships that will indirectly drive sales
Provide feedback on lessons learned during execution to other functions to drive continuous improvementRequires Skills / Abilities:
3+ years of customer service experience, handling orders and customer claims, for a technical product or service requiring cross-functional teams for execution
Bias toward SPEED, action and doing whatever is vital to ensure customer satisfaction
Detailed, organized, work-process oriented, with an improvement and collaborative demeanor
Knowledge of MRP systems such as SAP is beneficial
Detailed knowledge of turbomachinery, accessory systems, and related technologies and services a plus
Excellent creativity, problem solving, and decision-making skills - including an understanding of when to escalate both technical and administrative decisions
Ability and desire to quickly learn, continuously improve, and eliminate unnecessary barriers or complexity to meeting customer needs
Education and Licensing Requirements:

Technical Degree (BA/BS/BEng) or equivalent work experience
Mechanical engineering background a plus
We are the worlds largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.

We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance, retirement plans/401(k), and sick time. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment!

We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at (e-mail removed) General application status inquiries are not answered by this mailbox rather youll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.