Technical Services Specialist

The position of Technical Services Specialist supports industry member companies and internal staff with vocational vehicle engineering and regulatory information and services relevant to the work truck industry.  Technical Services support includes direct contact with members, coordinating industry groups, developing educational resources and relevant technical content for organization publication channels, participation in inter/intra-departmental projects and industry events and functions.

Duties and Responsibilities:

1. Provide member companies with assistance in solving engineering issues related to chassis manufacture interface requirements for commercial truck equipment and related accessories. 
2. Work with and provide technical and other related information concerning the truck equipment industry to representatives of OEM chassis manufacturers.
3. Provide members with assistance in solving technical problems/issues and answering incoming telephone and written inquiries concerning compliance with U.S. Federal and Canadian Motor Vehicle Safety Standards, and regulations of the Federal Motor Carrier Safety Administrations, Federal Highway Administration, Pipeline and Hazardous Materials Safety Administration, EPA, Federal OSHA, and other relevant industry-related regulations and standards, as well as Federal Excise Tax on heavy vehicles.
4. Develop written content relating to technical issues confronting members for publication through organization’s multiple communications channels.
5. Monitor the Federal Register for proposed or final rules affecting the industry, provide input for the regulations section of the monthly Washington Report, provide input for responses to regulatory notices of proposed rulemaking and action plans necessary for compliance with rulemaking activities.
6. Act as a liaison between members and government agencies and provide the agencies with information that will improve their overall understanding of the truck equipment industry.
7. Attend and act as staff secretary for industry groups, including group management and meeting support, as well as providing technical assistance toward the attainment of the group’s goals and objectives.           
8. Assist in the development of technical publications and manuals.
9. Analyze data generated by member surveys, and develop reports concerning members and the truck equipment industry.
10. Assist in developing educational materials and other member resources.
11. Assist with/participate in the annual organization events.    
12. Performs other duties as needed.

Skills:  

• Communication skills: Interpersonal, oral, and written – the ability to understand and communicate technical subject matter is critical in working with member companies and internal staff. Interaction with chassis OEMs, government agencies, and other industry organizations is expected. Strong written communication skills are vital in responses to members and other industry partners, as well as technical content, educational resources, and other publication materials.
• Customer service – this role requires a strong desire to ensure the needs of our members are prioritized and met, as well as our internal staff customers.
• Engineering skills – drawing on individual and departmental experience, this role can understand and provide technical assistance to members on a variety of vehicle and regulatory subjects. This role also forecasts upcoming challenges for members on various fronts they may encounter through evolving vehicle technologies and regulatory activities.
• Computer skills – the organization uses Teams and Teamwork platforms for communications and project management, along with standard MS Office suite programs.

Supervisory Responsibilities:  none

Travel:  Approximately four to six weeks of travel are required each year for organization-based events, including travel for staff training, project work, division meetings, standards groups, conferences, other industry shows, or in-office days.

Physical Requirements:

Must be able to sit for long periods.  Must be able to operate a computer.  Must be able to communicate accurately via telephone/web meetings.

Education/Experience: 

Bachelor’s degree in engineering and 7 or more years of automotive/related experience, 10 or more preferred.   Vocational work truck equipment industry experience is a plus.

“Who We Are”

Our organization is the trusted source of information and resources for the thousands of companies that make up the commercial vehicle industry. We have been serving the industry for 60 years by providing vehicle engineering, federal regulatory and industry standards guidance related to the manufacturing, distribution, and selling of purpose-built commercial vehicles that the world relies on. We provide a conduit for organizations of all sizes to collaborate on important issues impacting the industry and produce North America’s largest work truck event, where people who design, build, use and maintain commercial vehicles and equipment gather to see the latest products and technology, learn from one another, and discuss how to improve the future.

“Why work for us?”

We have a strong feeling of community and are passionate and serious about our work. As a professional trade association, we take pride in knowing that our work has a large, positive impact on the commercial vehicle industry and therefore supports the growth of businesses and keeping the economy running. We truly believe our organization is an important and valuable resource for our members, and everyone wants to get it right. Working for us means enjoying the benefits of a hybrid work environment, competitive pay and benefit packages. Benefits include a generous 401K match program, premium healthcare coverage and paid time off.