Remote Customer Service Technical Specialist

Employer
The Bartech Group Inc
Location
Lansing, Michigan
Posted
Feb 16, 2024
Closes
Feb 27, 2024
Ref
2716805191
Discipline
Other
Position Type
Specialist
Specialty
Electrification
Hours
Full Time
Organization Type
Corporate
Job Description
If you are an experienced Remote Customer Service Technical Specialist looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some of the biggest companies in the nation. Our client has a need for a Remote Customer Service Technical Specialist. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Applicant must be eligible to work in the US for immediate opening.For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our end client.
Remote Customer Service Technical Specialist
Job Responsibilities
Your specific duties as a Remote Customer Service Technical Specialist will include:
  • Technical service agent, Ultium Home will be responsible for handling technical diagnostic and remote troubleshooting customer calls of Ultium Home charging equipment to support with customer care cases and other adjacencies.
  • This position reports to the Manager Ultium Home Product & Customer Care
  • Navigate available tools to perform remote diagnosis & troubleshooting
  • Provide guidance for site visits to other parties
  • Case Management
  • Create/update cases
  • Work with logistics for parts ordering/return
  • Serve as lead for technical escalations from service partners
  • Provide training as subject matter expert on technical details
  • Provide flow related insights/feedback to improve efficiencies and customer satisfaction
  • Determine warranty status & Manage claims
  • Reconcile at month end for claims made with logistics, if required
  • Warm transfers/ service tech scheduling, if required
  • Train other agents as required
  • Support creation of training materials based on experience


Remote Customer Service Technical Specialist
Job Requirements
As a Remote Customer Service Technical Specialist you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.
  • Evidence of safety-first attitude
  • Proficiency in Microsoft Word, PowerPoint, and Excel; and Salesforce
  • Minimum 2 years of experience in a call center/customer facing environment
  • 3+ years as electrician or working on electrical components, EV charging equipment repair/installation experience strongly preferred
  • The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment
  • Adept oral and written communication skills that involves understanding the customer; getting the message across; presenting information effectively; and communicating openly
  • High level of interpersonal skills to work effectively with others
  • Computer skills to develop, maintain, and analyze data
  • Demonstrated ability to learn new technologies and processes, and adapt to change
  • Ability to innovate, solve complex issues, and present new ideas
  • Excellent time management skills - the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal
  • Responsive and understanding of business issues and data challenges in Aftersales and IT Systems
  • High level of analytical ability where problems are unusual, difficult, or complex
  • Ability to lead problem solving activities and manage resolution targets
  • Associate/Trade degree in related space and or four years of equivalent experience (electrical)
  • Valid driver's license
  • 3+ years as electrician or working on electrical components, EV charging equipment repair/installation experience strongly preferred
  • Associate/Trade degree in related space and or four years of equivalent experience (electrical)
  • Drivers License (for the travel req)
  • Understanding basics of how a home electrical system is set up!
  • Some familiarity with home electric, EV charging equipment, utility experience, etc.


Remote Customer Service Technical Specialist
Benefits

As a Remote Customer Service Technical Specialist with Bartech, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.
Available benefits for Remote Customer Service Technical Specialist Position may include (but are not limited to):
  • Exceptional medical, dental, and vision
  • 401(k)

Make the most of your experience!
Apply now!
INDAUTOW2