Enterprise Applications Engineer II

Cox Communications
Atlanta, Georgia
Apr 02, 2024
Apr 08, 2024
Engineering, Software
Position Type
Alternative Fuels
Full Time
Organization Type
Corporate, Other Corporate
Cox Communications is currently seeking an Enterprise Application Engineer II to serve as a subject matter expert (SME) in application support. The chosen candidate will be responsible for deploying and providing ongoing support for complex network systems management and testing applications and solutions. Successful execution of these responsibilities will require a strong grasp of database management, proficiency in both Windows and Linux operating systems, and expertise in at least one programming language.

Primary responsibilities

  • Configure, optimize, document, and support high-level software components of Data Support Systems (DSS) software products.
  • Support and troubleshoot scalability, high availability, performance, and monitoring of production environments, providing necessary backup and platform restoration.
  • Collaborate with engineers and QA to ensure timely resolution of issues and deployment of fixes.
  • Create and maintain deployment-specific support documentation, ensuring appropriate distribution.
  • Track issues effectively in ticket management systems like JIRA or ServiceNow.
  • Integrate proactive monitoring using standard tools and identify additional monitoring requirements to enhance solution uptime.

Key Skills:

  • Exceptional verbal and written communication and collaboration abilities across all organizational levels.
  • Advanced analytical, problem-solving, and documentation skills.
  • Extensive experience in deploying and supporting complex application and solution environments.
  • Demonstrated technical proficiency in one or more technology domains.
  • Proficiency in VM environments.



  • Bachelor's degree in Information Technology, Engineering, or a related field, with a minimum of 2 years' experience in a relevant domain. Alternatively, a candidate could possess a master's degree with up to 2 years' experience, or 6 years' experience in a related field.
  • Robust knowledge of networking technologies, database technologies, and systems monitoring tools and practices.
  • Profound understanding of various network architectures with a strong troubleshooting background.
  • In-depth familiarity with Linux and open-source-based applications, as well as the deployment of distributed architectures and infrastructure.
  • Experience in supporting applications deployed in public or private cloud environments.


  • Strongly desired BS/BA in related disciplines such as Information Technology, Information Management, or Computer Engineering.
  • Familiarity with platforms such as Big Panda, New Relic, Splunk, and Elastic.
  • Progressive experience within the telecommunications industry.
  • Experience in deploying and supporting EMS/NMP platforms like Nokia, Calix, Adva, Accedian, or Spirent.
  • Proficient scripting skills in Python, Shell, SQL, or NETCONF/YAML.
  • Extensive experience with automation tools like Ansible, Jenkins, and Artifactory.
  • Possession of one of the following certifications: Red Hat Certified System Engineer (RHCE), Certification in IT Service Management (ITSM), ISTQB Advanced Test Automation Engineer, Cloud Technologies, AWS Certified Solution Architect, MCSE: Cloud Platform and Infrastructure, Certified OpenStack Administrator (COA), Cloud Certified Professional, etc.

USD 77 800.00 per year


Compensation includes a base salary of $77,800.00 - $116,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.


The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k , and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.