Director, Sustaining Engineering

Smart Wires Inc
Durham, North Carolina
May 21, 2024
Jun 02, 2024
Position Type
Director, Engineer
Full Time
Organization Type
Smart Wires is reimagining the grid with high-impact technology and services that provide a digital, secure, and accessible power system - accelerating renewable energy adoption and wide-scale electrification for a net zero world. We collaborate with our customers to achieve their strategic objectives and help them face an uncertain energy future with flexible, high-impact solutions. With commitment to accelerating the energy transition, we are determined to achieve our mission to advance the delivery of affordable, clean electricity around the world. Come join our team!

The Director of Sustaining Engineering will lead the Sustaining Engineering to provide the engineering support to ensure a superb customer experience from commissioning to asset retirement. The candidate will also lead RCAs and CARs to resolve issues that arise during production. The successful candidate will oversee a global team of employees and contractors.

The desired candidate must possess strong leadership and technical competencies and the ability to oversee the full range of responsibilities of the Sustaining Engineer team. These responsibilities include:

Providing technical support for field issues at the request of the Project & Services Team

Monitoring the performance of the deployed fleet of devices

Issuing condition-based maintenance recommendations for the deployed fleet of devices

Oversee the CAR for production and field issues.

Recommending and overseeing design changes released products

Managing component and software obsolescence

Overseeing the development of hardware/software/firmware updates to manage compliance needs of the deployed fleet of assets


BS in engineering or computer science

Experience with one or more of the following: electrical engineering, systems engineering, power systems, power electronics, mechanical engineering, physics, materials science, reliability engineering, cyber-physical systems, cybersecurity, communication systems, safety-critical software engineering or related disciplines.

Experience leading a product development or product support team, preferably for a safety-critical application

Expertise leading and improving processes across dispersed teams.

Excellent written and oral communication skills

Minimum of 10 years of progressively growing experience

Ability to inspire teams and partners.

Desired Skills and Experience:

Failure analysis experience on semiconductor devices

Field service experience for electrical products

Hands on expertise in troubleshooting PCBAs

Experience with component obsolescence

Experience with conducting RAMS analyses

Experience with designing reliability testing programs


This role is located in the Smart Wires HQ, in Durham, NC. The position can be fulfilled remotely up to 2 days with the permission of the manager.

Travel Requirements

Occasional travel may be required to visit the factory (in St Petersburg, FL) and our external engineering resources including international travel to customer sites if needed.

Safety Requirements

Smart Wires team members are expected to comply with all safety requirements and regulations when working at Smart Wires facilities and visiting customer sites. This includes adherence to all state and local regulations. Additional safety precautions may include the use of PPE gear as needed per site requirements.


The Company

Smart Wires is a global power technology company advancing the delivery of affordable, clean electricity worldwide. With our innovative technology and advanced analytics, we maximize the grid's capacity. This means more renewables, at a lower cost and with less disruption to communities and the environment. Smart Wires is headquartered in Durham, North Carolina, with European headquarters in Dublin, Ireland, and has a global workforce spread across four continents. Our team collaborates with our customers to achieve their strategic objectives and help them face an uncertain energy future with flexible, high-impact solutions.

Our Core Values

At Smart Wires, we are passionate about creating a culture that empowers our team members to make good decisions, based on four values:

Making an impact: We are passionate and ambitious about a better future for everyone. We are laser-focused on creating a meaningful, positive impact with real change for our customers, our industry, electricity consumers, and the planet.

Collaboration to drive success: We collaborate with each other, and our stakeholders, because we know even better outcomes come from great teamwork. We have humility which allows us to listen, learn and improve. We value diverse perspectives and seek high impact results.

Accountability: We take responsibility for our actions and behaviors, and for the outcomes we deliver. Acting with integrity and authenticity - and maintaining clear, open communication - ensures we are always improving, and delivering safe, high-quality solutions. We do what we say we will do.

Tenacious courage: We are clear on our path. We have always pioneered new ideas that challenge the status quo, even when it's not popular. We have tenacity, grit and determination. We push the boundaries of what's thought to be possible - so we can leave the world a better place than we found it.


At Smart Wires, we strive to foster an inclusive and supportive environment that focuses on our employee's total wellbeing, and our benefits offerings reflect that commitment to our people.

We offer:

Competitive compensation packages.

Unlimited Annual Leave (Yes, we encourage employees to make full use of this benefit).

Paid Volunteer Time Off to give back to your community.

Company-wide wellness break to recharge.

Eighteen weeks of paid parental leave to support you and your family.

Flexible workspace policy/ Hybrid workplace.

Benefits/perks may vary depending on the nature of your employment and the country where you work.