Senior Lead Engineering Program Manager (RapidScale)

Cox Communications
Raleigh, North Carolina
May 23, 2024
May 24, 2024
Alternative Fuels
Full Time
Organization Type
Corporate, Other Corporate
Job Description Your Role

The Senior Lead Program Manager role will be responsible for developing, managing, and optimizing the Software Platforms used by RapidScale. The role includes but is not limited to contributing to and managing the third party platform's product roadmap, overseeing the implementation, and working in an agile environment with a cross-functional team to develop and enhance the platform to meet the needs of our consumers and clients. Recognized as an expert within the company and requires in-depth and/or breadth of expertise in Software Product Management along with other job disciplines within the organization to successfully manage the product. Manages large, complex platforms of strategic importance to the organization due to high growth value, involving large cross-functional teams.

Areas of Focus

Strategy & Discovery - Formulate an in-depth understanding of problems by customer segment and personas and competitive landscape.

Partner with UX research, marketing research, client solutions, and business stokeholds to observe and solicit feedback from consumers and clients.

Planning - Create and maintain product platform vision and roadmap; create business plans to secure funding; develop go-to-market strategy and value proposition. Illustrate market problems in a way that puts the problem in context. Provide relevant, timely, and easily consumable updates to all internal and external audiences.

Create Epics and Features and ensures it aligns across products; manage feature creation, identify business rules and business impact; involve Product, Sales and Operations Delivery Managers to ensure the teams are aligned to features and feature acceptance criteria; collaborate with other product managers to ensure alignment across products; participate in planning and pre/post-planning events (Demos and Inspect/Adapt).

Development - As a member of the Software Development team, build relationships within the team; Collaborate with Product Development, Operations Managers, Sales and Marketing teams, UX and others to execute work including prototyping and testing to validate solutions; help make buy/build/partner recommendations; collaborate with Architecture, Technology, etc. to develop recommendations, support testing, partner with revenue and business stakeholders to develop pricing strategies and assess ROI.

Client Engagement - Partner with client solutions, product readiness, and marketing teams to articulate the strategies and programs that will generate awareness and leads for the upcoming fiscal period - including measurements and goals.

Evaluation - Assess product performance against KPIs and makes corrections to improve performance; create and deliver thoughtful information to influence key market constituents; make end-of-life recommendations for non-performant products.

How You Succeed

Product Management - Manages the full platform lifecycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved. Acts as owner/champion for RapidScale's Customer Portal and Platform. Selects, adopts, and adapts appropriate product development methods, tools, and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. Analyzes market and/or user research, feedback, expert opinion, and usage data to understand needs and opportunities. Develops product propositions and determines product positioning and variants for different customer and user segments. Prioritizes product requirements and owns the product backlog. Coordinates trials and product launches and supports communications and training. Anticipates changes in customer/user needs; adapts products and creates product retirement and transition plans.

Requirements & Definition Management - Contributes to the selection of the requirements approach for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. Defines and manages to scope requirements definition and prioritization activities for initiatives of medium size and complexity. Facilitates input from stakeholders, provides constructive challenges, and enables effective prioritization of requirements. Reviews requirements for errors and omissions. Establishes the requirement baselines, obtains formal agreement to requirements, and ensures traceability to source. Investigates, manages, and applies authorized requests for changes to baseline requirements in line with change management policy.

Relationship Management - Identifies the communications and relationship needs of stakeholder groups. Translates communications/stakeholder engagement strategies into specific activities and deliverables. Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining, and working to stakeholder engagement strategies and plans. Provides informed feedback to assess and promote understanding. Facilitates business decision-making processes. Captures and disseminates technical and business information.

Innovation - Manages the innovation pipeline and executes innovation processes. Develops, evolves, and adapts innovation tools, processes, and infrastructures to drive the process of innovation. Encourages and motivates innovation communities, teams, and individuals to share creative ideas and learn from failures. Manages and facilitates the communication and open flow of creative ideas between interested parties and the set-up of innovation networks and communities


  • Bachelor's degree in a related discipline and 8 years' experience in a related field. The right
  • candidate could also have a different combination, such as a master's degree and 6years'
  • experience; a Ph.D. and 3 years' experience in a related field; or 20 years' experience in a
  • related field
  • You're someone who can harness a wide variety of inputs and is phenomenal at planning, visualizing, and collaborating. A lifetime learner, you channel your wisdom into others, taking opportunities to mentor whenever you can.
  • Reasonable accommodations for medical and religious objections will be considered.

What We Look For
  • Working knowledge for SAFe Agile Methodology.
  • Experience working cross-functionally with a variety of different domains, including Software Engineering, Finance, and Business Development.
  • Strong communication skills, both written and verbal, can be applied across a diverse set of audiences.
  • Understanding of software engineering architecture with experience working with software engineering teams to deliver products.
  • Work experience in design, development, and implementation of product plans.
  • Working experience in full product lifecycle methodologies.
  • Working experience in creating, prioritizing, and recommending epics and features.
  • Working experience in conducting competitive research and analysis.
  • Working experience in identifying KPIs and other analytics to measure product value.
  • Working experience with executive presentations.
  • Working experience in working with a collaborative, cross-functional team environment.

USD 117 500.00 per year


Compensation includes a base salary of $117,300.00 - $195,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.


The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k , and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy) . click apply for full job details