Employee Experience Product Manager

Employer
Zions Bancorporation, N.A.
Location
Midvale, Utah
Posted
May 23, 2024
Closes
May 24, 2024
Ref
2765012359
Position Type
Manager / Leader
Hours
Full Time
Organization Type
Corporate, Other Corporate
Zions Bancorporation s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are seeking an Employee Experience Product Manager to join Zions Bancorporation. The Employee Experience Product Manager plays a key role in leading initiatives within the Employee Experience domain focusing on delivering technology solutions that enhance the overall employee experience.

This role requires a strategic thinker who can collaborate with cross-functional teams to provide our entire workforce with outstanding experiences in leveraging technology to enable our employees to be more efficient and effective in moving out business forward. This person will partner with our Affiliate banks in each state to create an effective feedback loop to ensure IT is meeting and exceeding their expectations in this area. The ideal candidate will be an experienced Product Manager who is passionate about creating great users experiences and managing a complex technical platform.

The Product Manager will:
  • Provide business and product leadership for targeted Zions Bancorporation employee experience technologies.
  • Responsible for full product lifecycle and roadmap of our employee experience technologies.
  • Develop a deep understanding of our user base, their context, goals, and needs.
  • Document existing employee experience journey maps and create target-state journey maps.
  • Work with stakeholders and team members to translate product strategy and roadmap into well-defined user stories, features, and enablers that will realize the product vision, improve the employee experience, and enable our workforce for high performance.
  • Work in close partnership with agile product owners to ensure business, software and information requirements are sufficiently documented to inform the development of solution.
  • Research and create documentation of feature requirements as user stories with an eye toward the larger product needs while focusing on the details of the individual requirements. Derive acceptance criteria for user stories and participate in testing and verifying solutions.
  • Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients.
  • Partner with technologists, affiliate banks, and lines of business to ensure alignment on product plans and delivery.
  • Define product KPIs and success metrics and implement systemic tracking to quantify opportunities and validate improvements.
  • Conduct research on competitors and external market trends.
  • Develop business cases or otherwise gain executive support for new opportunities.
  • Other duties as assigned.


Requirements:

We want a highly motivated individual and a self-starter who has:
  • In depth experience and knowledge in technical product management.
  • Ability to define a vision and successfully engage diverse stakeholders on the journey to achieve the vision.
  • Capability to drive results, is customer focused and able to think strategically.
  • Excellent customer relationship skills.
  • Highly analytical with experienced technical acumen.
  • Requires a Bachelors in business, information systems or related field
  • 4+ years of experience in product management, product analysis, design and development or other directly related experience.
  • A combination of education and experience may meet requirements.


Location:

This position has a hybrid work from home schedule with a minimum of three days per week in the office at the new Zions Technology Center in Midvale, UT.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:
  • Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
  • At least 75% of the building is powered by on-site renewable solar energy.
  • Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
  • Large modern cafe with a healthy and diverse menu.
  • Healthy indoor environment with ample natural light and fresh air.
  • LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.


Benefits:
  • Medical, Dental and Vision Insurance - START DAY ONE!
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees
  • Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.