Technical Support Engineer

Troy, Ohio
Jun 19, 2024
Jun 22, 2024
Engineering, Software
Position Type
Full Time
Organization Type
Experience working at a leading battery & chargers manufacturer!

This Jobot Job is hosted by: Mary Shimell
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $50,000 - $70,000 per year

A bit about us:

We are a supplier of industrial battery chargers and power conversion equipment, our company serves businesses across North America. We import battery charging equipment from Sweden, Finland, and Italy, completing the customization process according to our customers' specifications at our facility in Troy, Ohio.
Offering top-tier, energy-efficient battery charging solutions, we cater to the material handling industry's motive power equipment needs. Whether it's lift trucks, floor cleaning equipment, or other applications, we provide the power solutions you require!

Join us as we continue to grow our engineering team as our Technical Support Specialist!

Why join us?

Medical insurance
Vision insurance
Dental insurance
Paid maternity leave
Paid paternity leave

Job Details

Job Title: Technical Support Specialist

As a Technical Support Specialist, you will play a pivotal role in ensuring the seamless operation of our entire product range, including batteries, battery chargers, and software-based solutions such as remote monitoring portals. Your expertise will be essential in providing top-notch technical support to our customer base in the United States and, as part of the global support team, to our international customers from time to time by employing a blend of soft-/hardware troubleshooting skills and entrepreneurial mindset to drive customer satisfaction and product excellence.

Key Responsibilities:
  • Provide technical support across the entire product range via phone, email, and chat, focusing on resolving customer issues efficiently and effectively.
  • Conduct troubleshooting and repair of electronic equipment in our workshop and on-site at customer locations in the United States and, occasionally, internationally, leveraging your expertise in software-based diagnostics and hardware repair.
  • Collaborate with internal stakeholders, including production, quality, and application departments, to deliver comprehensive support solutions tailored to meet their specific needs.
  • Document all completed work meticulously in our case management system to ensure accurate tracking and reporting of support activities.
  • Actively participate in development projects as a dedicated service and support representative, offering valuable insights and feedback to enhance product performance and customer experience.

  • Technical education in electricity/electronics, ideally complemented by university-level qualifications or equivalent hands-on experience in the field.
  • Proven track record in troubleshooting and repairing electronic and electrical equipment, with a strong preference for experience in CAN-controlled power regulation, battery charging/control, and integration within diverse vehicle environments.
  • Proficiency in network and IP communications, including remote support protocols such as Telnet, SSH, and TeamViewer, demonstrating your ability to diagnose and resolve software-related issues remotely.
  • Additional experience with high-current/voltage applications, cloud-based services, and portals will be highly valued, showcasing your versatility and adaptability in navigating evolving technological landscapes.

Why Join Us:
This role offers a unique opportunity to combine your technical expertise with entrepreneurial flair, contributing directly to the success of innovative products that are revolutionizing the industry. You will be part of a dynamic team driven by passion and dedication, where your contributions will be recognized and valued. Join us in making the electrification of the industry a reality, and making a meaningful impact on the world.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.